FAQs
DELIVERY AND TRACKING
How long does delivery take?
For pre assemble orders, If you order today we will send you a
preview in 2-4 business days once you approve it will take 2-4 days business days
to process your order and ship it.
As of the shipping time the customers can pick the shipping option
when they complete the order usually 3-5 business days in the US.
Assembled Memobricks will add 5-18 business days for the shipping
times.
How can I track my order?
After your order is dispatched, you'll receive a shipping confirmation email that contains your tracking information. If for any reason your tracking number doesn't work, please reply to the email and someone will assist you.
Please note that the tracking information will be displayed after 2-5 days after being updated.
For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please track again later.
Missing items?
First, we are so sorry! Some things are not in our control! We are more than happy to send you replacements if this is your case! please note timeline for the missing item is two weeks from the date you received your package.
Do you deliver orders to my country?
We deliver to the majority of countries around the world. If there are any issues, we will contact you directly.
Are all of the products in my order sent together?
Yes
Where are your products delivered from?
Miami Florida USA
ORDER CHANGES AND CANCELLATIONS
International Shipping
For our international customers, please note that additional customs fees, import duties, taxes, or other charges may apply. These charges are determined by the customs authorities of the destination country and are the sole responsibility of the customer. We recommend that you check with your country's customs office to understand the applicable fees before placing your order.
Can I change my order?
Yes, if your order hasn't been sent yet, please contact us and we'll be happy to change your order. Orders that have already been dispatched cannot be changed.
Can I cancel my order?
Yes. As long as your order hasn't shipped yet, you can cancel it for a full refund — this includes customized orders. Once an order has shipped, cancellation is no longer possible, but non-customized items can still be returned (see below).
Do you use LEGO bricks?
Our bricks may not be branded as LEGO, but they are fully compatible with LEGO bricks. Additionally, our wide range of colors in our color palette offers many options that are not available in official LEGO colors.
ORDER RETURNS AND REFUNDS
DELIVERY AND TRACKING
How long does delivery take?
For pre assemble orders, If you order today we will send you a
preview in 2-4 business days once you approve it will take 2-4 days business days
to process your order and ship it.
As of the shipping time the customers can pick the shipping option
when they complete the order usually 3-5 business days in the US.
Assembled Memobricks will add 5-18 business days for the shipping
times.
How can I track my order?
After your order is dispatched, you'll receive a shipping confirmation email that contains your tracking information. If for any reason your tracking number doesn't work, please reply to the email and someone will assist you.
Please note that the tracking information will be displayed after 2-5 days after being updated.
For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please track again later.
Missing items?
First, we are so sorry! Some things are not in our control! We are more than happy to send you replacements if this is your case! please note timeline for the missing item is two weeks from the date you received your package.
Do you deliver orders to my country?
We deliver to the majority of countries around the world. If there are any issues, we will contact you directly.
Are all of the products in my order sent together?
Yes
Where are your products delivered from?
Miami Florida USA
ORDER CHANGES AND CANCELLATIONS
International Shipping
For our international customers, please note that additional customs fees, import duties, taxes, or other charges may apply. These charges are determined by the customs authorities of the destination country and are the sole responsibility of the customer. We recommend that you check with your country's customs office to understand the applicable fees before placing your order.
Can I change my order?
Yes, if your order hasn't been sent yet, please contact us and we'll be happy to change your order. Orders that have already been dispatched cannot be changed.
Can I cancel my order?
Yes. As long as your order hasn't shipped yet, you can cancel it for a full refund — this includes customized orders. Once an order has shipped, cancellation is no longer possible, but non-customized items can still be returned (see below).
Do you use LEGO bricks?
Our bricks may not be branded as LEGO, but they are fully compatible with LEGO bricks. Additionally, our wide range of colors in our color palette offers many options that are not available in official LEGO colors.
ORDER RETURNS AND REFUNDS
Can I return my order for a refund?
It depends on whether the item was customized.
- Non-customized items — pre-made designs, frames, bricks and accessories — can be returned for a refund within 8 days of delivery, in their original condition and packaging. There is no restocking fee.
- Customized items are made to order from your photo, so they can be cancelled for a full refund any time before your order ships. Once a customized order has shipped, it is no longer eligible for a refund. You'll always see a digital proof with unlimited revisions before we produce anything.
What if my order arrives damaged or with missing pieces?
We'll replace or refund it — including customized items, and regardless of the windows above. Contact us within 14 days of delivery with your order number and a photo of the issue.
How do I start a return?
Email support@memobrickofficial.com with your order number and the reason for the return. Please contact us before shipping anything back so we can confirm eligibility and send you return instructions. Return shipping is paid by the customer, except where the item arrived damaged, defective or incorrect — in which case we cover it. Original shipping charges are non-refundable.
Can I exchange instead of refunding?
Yes — contact us within the same windows above and we'll arrange it.
When will I see my refund?
Once we receive and inspect the returned item, we'll refund the original payment method. Please allow up to 10 business days for it to appear, depending on your payment provider. If it hasn't arrived after that, check with your bank or card issuer first, then contact us and we'll follow up.
Full details are in our Return And Shipping Policy.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.
PAYMENT
How can I pay for my order?
We offer safe shopping and accept payment via Paypal, Credit card , VISA and Master Card. So you can choose the most suitable one for you. All products are listed in US Dollar, our system will automatically exchange your currency to make it easy for you when placing order.
How do I start a return?
Email support@memobrickofficial.com with your order number and the reason for the return. Please contact us before shipping anything back so we can confirm eligibility and send you return instructions. Return shipping is paid by the customer, except where the item arrived damaged, defective or incorrect — in which case we cover it. Original shipping charges are non-refundable.
Can I exchange instead of refunding?
Yes contact us within the same windows above and we'll arrange it.
When will I see my refund?
Once we receive and inspect the returned item, we'll refund the original payment method. Please allow up to 10 business days for it to appear, depending on your payment provider. If it hasn't arrived after that, check with your bank or card issuer first, then contact us and we'll follow up.
Full details are in our Return And Shipping Policy.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.
PAYMENT
How can I pay for my order?
We offer safe shopping and accept payment via Paypal, Credit card , VISA and Master Card. So you can choose the most suitable one for you. All products are listed in US Dollar, our system will automatically exchange your currency to make it easy for you when placing order.
OTHER QUESTIONS
Please use our Contact Form or email
support@memobrickofficial.com
